Information for CPOs
on the update of our payment platform

Changes to the billing and accounting process

With the new transaction logic, we are standardising and improving billing on the platform. The new transaction logic ensures that every booking is processed in a structured, traceable and modular manner. This enables us to offer our CPOs maximum efficiency and reliability.

The changes primarily affect billing between you as the operator, any site partners (sub-operators), and GLS Mobility.

Drivers will be able to view their invoices, but no longer the individual charging processes. In addition, registration is only required after the first charging process has been billed. This ensures greater security for both sides.

Operators in Switzerland are not affected by the changes.

What is changing?

100% Payout

Separate cost accounting

New self-service for documents

New features in detail

Billing processes are complex, so our platform has a variety of features. To help you quickly find what's really important to you, we've organised the new features into two categories:

By customer group: see directly what applies to your specific use case.
By functionality: all changes grouped by topic.

The content is identical, only the presentation is different. This allows you to choose the approach that suits you best.

Changes by Customer Group

Revenue and costs separated: You receive 100% of the revenue from charging via direct payment, costs are invoiced separately.
More transparency: All billing documents are available at any time in the new self-service portal.
Discounts made easier: Now only percentage-based, but clearer and easier to manage.
New pricing option: You can now set a maximum amount for the time-based price for charging customers (e.g. max. € 50).
Fleet cards: Work as usual, only special cases (e.g. edge cases in roaming with RFID) no longer apply.

Changes for your charging customers:

IBAN confirmation: Registered users can confirm their IBAN in the user portal giro-e.de with a 6-digit retrieval code (capital letters) from the purpose of the last Giro-e debit. This ensures that each IBAN can only be used by the account holder.
RFID cards: The field for entering the 4-digit auth code (shown on the display of the charging station) is available again. Alternatively, the UUID of the RFID card (available e.g. via an NFC tool app) can be entered directly in the ‘Identifier’ field.

This will change for you and your site partners (sub-operators):

Revenue: Sub-operators will also receive 100% of the revenue from ad hoc charging transactions.
Margin: As an operator, you will control the fees in future via new condition price groups. In the first billing cycle, you will still find the configuration in the operator management section. Site partners will then receive invoices according to the conditions set.
Documents: Billing documents (receipts, cost invoices, SEPA files) are automatically available in the portal.
Employee charging: There is a new price group for charging by employees. It automatically adopts the previous settings, but can be adjusted regularly.

What will change for you and your employees

Documents: Accounting documents (receipts, cost invoices, SEPA files) are automatically available in the portal.
Price group: There is a new price group for employee charging processes. It automatically adopts the previous settings, but can be customised.

This will change for you if you use our Pay-t and/or QR code modules.

Billing: The gross-net principle remains unchanged.
Documents: You can find payment receipts directly in the new Self Service. Invoices are also expected to follow there in the course of Q4.
Bug fix: Debit card payments at the terminal will now be processed correctly via GLS Mobility and will no longer be booked directly to your business account.

Price groups: There is a new price group. This means that roaming and ad hoc charging processes are billed separately, giving you better control over your margin.
Documents: Invoices and receipts are also available for download in the new self-service portal.
Price changes: You can change prices at any time within a billing cycle. Changes also apply retroactively to all charging processes in the current period.

Revenue: You receive 100% of payments for ad hoc charging transactions.
Costs: Operating costs are invoiced separately instead of being deducted in advance.
Documents: All documents will also be available to you in the new self-service portal in future.
Your advantage: There are no additional tasks for you to complete. Your workflow remains the same as usual.

Tip: We know that many operators use several of our modules at the same time and therefore belong to more than one customer group.
That's why we recommend that you take a look at all the areas that are relevant to you, so that you are well informed and don't miss any important changes.

Changes by Function

100% of the revenue from charging via direct payment goes to operators or site partners (sub-operators).
Applies to: Operators, site partners (sub-operators), EASY customers of GLS Mobility
Costs are invoiced separately (no longer deducted directly from revenues).
Applies to: site partner (sub-operators), operators, EASY customers. Note: As an operator with site partners you remain responsible for invoicing your site partner (sub-operators).

Documents relating to payments will be available in the new Self Service in the future.
Find a detailled info sheet here.
Applies to: all customer groups
Invoices for Pay-t/QR code customers will follow in Self Service during Q4.
Applies to: Pay-t/QR code customers

New price group: Separation of ad hoc and roaming charging processes for better margin control. The previous refund price group will be replaced by the new price group.
Applies to: Operators with EMSP billing (roaming)
New price group for employee charging processes
Applies to: Operators who use employee charging
Discounts will now only be percentage-based, but easier to apply.
Applies to: Operators who use discounts for closed user groups.
Conditions price group for operators with site partners. New possiibilities for your pricong to site partners. You'll find the configuration in the operator management section.
See all details and available components in our Info PDF
Applies to: Operators with site partners (sub-operators)

IBAN confirmation: Registered users can confirm their IBAN in the user portal giro-e.de with a 6-digit retrieval code (capital letters) from the purpose of the last Giro-e debit. This ensures that each IBAN can only be used by the account holder.
RFID cards: The field for entering the 4-digit auth code (shown on the display of the charging station) is available again. Alternatively, the UUID of the RFID card (available e.g. via an NFC tool app) can be entered directly in the ‘Identifier’ field.

Information for CPOs on the update of our payment platform